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The B2B reality

  • Maintaining a 24/7 marketing engagement team is unachievable
  • Ensuring customer-facing information is accurate and up to date is challenging for marketing and sales alike
  • Providing personalised, high-touch service to VIP customers is essential but difficult to scale
  • The volume of partner incentives is growing and servicing all partners and customers can lead to frustrations
  • The expectation levels are high for immediate, accurate responses and this can overwhelm traditional service models for channel partner engagement

Make it meaningful

  • Boost customer interaction and satisfaction with timely and personalised responses, across multiple partner or customer touchpoints – website, microsite or secured portals
  • Reduce overhead on customer service and partner marketing teams by leveraging automated, accurate information delivery around incentives and partner programmes
  • Effortlessly scale personalised service to VIP customers without increasing headcount
  • Guarantee 100% accuracy in responses by using only verified, company-specific information